First Option Solutions

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File Attachments
Store all documents with the ticket
Easily branded
Simple to add in your Corporate Look and Feel
Categorisation
Classify and report on tickets to suit your needs
Email Integration
Full email support for sending and receiving emails
Purchase or Hosted Options
Install it on your own server or we'll host it for you
Customer Service Portal
Self Service access for your customers
Power Search
Find information quickly and simply
Developer API
Integrate IssueCentre into your backoffice systems
Browser Based
No software install required by agents or clients

API

IssueCentre provides for you to be able to integrate it with your other business systems using a WebServices based API. The API provides all the functionality required to be able to create new tickets, retrieve ticket details and update tickets from your other systems. This will help you to extend the benefits of your investment by maximizing the automated creation and updating of tickets, ensuring tickets are logged and preventing any re-keying.

The API provides 4 webservices, covering the following areas:

Connection	Functions to connect to the API
Customer	Functions to retrieve and manage IssueCentre customers
Contract	Functions to retrieve configuration and categorisation values
Ticket	Functions to Create, Update, Search and retrieve tickets.

Task	Sample code
Creating a ticket	Java	PHP	C#

Download the WebServices API Guide

"Never lose track of an issue again"