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API


IssueCentre provides for you to be able to integrate it with your other business systems using a WebServices based API. The API provides all the functionality required to be able to create new tickets, retrieve ticket details and update tickets from your other systems. This will help you to extend the benefits of your investment by maximizing the automated creation and updating of tickets, ensuring tickets are logged and preventing any re-keying.


The API provides 4 webservices, covering the following areas:

ConnectionFunctions to connect to the API
CustomerFunctions to retrieve and manage IssueCentre customers
ContractFunctions to retrieve configuration and categorisation values
TicketFunctions to Create, Update, Search and retrieve tickets.
Task Sample code
Creating a ticket Java PHP C#
WebServices API Guide Download the WebServices API Guide
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