IssueCentre
Contact Support Contact Sales +44(0) 333 900 1123- Easily brandedSimple to add in your Corporate Look and Feel
- CategorisationClassify and report on tickets to suit your needs
- Email IntegrationFull email support for sending and receiving emails
- Purchase or Hosted OptionsInstall it on your own server or we'll host it for you
- Customer Service PortalSelf Service access for your customers
- Power SearchFind information quickly and simply
- Developer APIIntegrate IssueCentre into your backoffice systems
- Browser BasedNo software install required by agents or clients
We know that for a Helpdesk to run efficiently and effectively when an agent responds to an issue, their focus and attention should be on accurately recording and diagnosing the problem at hand rather than on working out how to use their ticketing system. The use of the ticketing system will enable the agent to perform their job and provide easy access to all the relevant information so that the ticket can be closed as soon as possible.
Whether you're a small business user or large multinational business supporting multiple contracts, IssueCentre will consolidate your support requests, improve efficiency and reduce costs, enabling you and your support function to achieve long-term business success.
IssueCentre incorporates the Information Technology Infrastructure Library (ITIL) service desk recommendations in a practical and effective approach.
Without the right application the Helpdesk can be a liability rather than the valuable business asset it should be. IssueCentre is the right application for you.
