Helpdesk Ticketing

We know that for a Helpdesk to run efficiently and effectively when an agent responds to an issue, their focus and attention should be on accurately recording and diagnosing the problem at hand rather than on working out how to use their ticketing system. The use of the ticketing system will enable the agent to perform their job and provide easy access to all the relevant information so that the ticket can be closed as soon as possible.

Whether you're a small business user or large multinational business supporting multiple contracts, IssueCentre will consolidate your support requests, improve efficiency and reduce costs, enabling you and your support function to achieve long-term business success.

IssueCentre incorporates the Information Technology Infrastructure Library (ITIL) service desk recommendations in a practical and effective approach.

Without the right application the Helpdesk can be a liability rather than the valuable business asset it should be. IssueCentre is the right application for you.

"Have your agents share their knowledge"

Timed Activity
Record actual time worked on a ticket. Benefits Resource Planning.
Email Integration
Full email support for sending and receiving emails.
Notifications
Automatically update your agents and customers.
Security Built-in
Multi-level access control keeps information where it should be.
Customer Service Portal
Self Service access for your customers.
Power Search
Find information quickly and simply.