Issue Tracking

For really great customer service every business needs to keep track of their customers issues. These days this means not relying on scraps of paper and post-it notes. IssueCentre is the perfect tool for managing all your day to day customer interactions simply, safely and securely. With everything centralised, staff can handle any query, increasing customer satisfaction and improving response times.

IssueCentre's Customer Service Portal allows you to meet the increasing customer demands for self service and immediate access to their data. The upside for the help desk manager is increased staff productivity, further improved response times, and reduced call times.

A Letting Agent needs to ensure Tenant gripes are managed
An Architect practice needs to track issues on projects
A Reseller can manage customer support issues
A Manufacturer needs to manage suppliers
A Software company needs to track application bugs

"Have your agents share their knowledge"

File Attachments
Store all documents with the ticket.
Easily branded
Simple to add in your Corporate Look and Feel.
Categorisation
Classify and report on tickets to suit your needs.
Developer API
Integrate IssueCentre into your backoffice systems.
Customer Service Portal
Self Service access for your customers.
Full Audit
Tracks every event, protecting you and your agents.