IssueCentre
Contact Support Contact Sales +44(0) 333 900 1123See a video tour
- Easily brandedSimple to add in your Corporate Look and Feel
- CategorisationClassify and report on tickets to suit your needs
- Email IntegrationFull email support for sending and receiving emails
- Purchase or Hosted OptionsInstall it on your own server or we'll host it for you
- Customer Service PortalSelf Service access for your customers
- Power SearchFind information quickly and simply
- Developer APIIntegrate IssueCentre into your backoffice systems
- Browser BasedNo software install required by agents or clients
What is IssueCentre?IssueCentre is powerful browser-based ticket management platform designed for the needs of the 21st Century business. Built on the experience of 10 years day-to-day usage, it is perfect for managing all your customer interactions be they helpdesk tickets, complaints, project management issues or software bugs. Everything centralWith IssueCentre's email, knowledgebase and ticket integration in one place, your agents have the information they need right at their fingertips. Share the KnowledgeIn any business, information is key. In a team environment, sharing gathered information is crucial to success. IssueCentre's fully integrated knowledgebase provides easy access to your FAQ's, tips and fixes ensuring fast high quality responses to your customers. |
Control your EmailA key part of IssueCentre's strength is in email handling. Inbound emails are presented pre-filtered reducing errors and speeding up ticket creation. Outbound emails are linked to their tickets for easy tracking. Focus your resourcesIssueCentre has many built-in features to support your management. Pro-active Service Level tracking ensures that contractual obligations are met. Drill-down reports aid resource planning, showing where efforts are being focused and where more time and training may be needed. See MoreView our online demo site today or contact us for a personalised demonstration and on-line or face-to-face meeting. |