What is IssueCentre?

IssueCentre is powerful browser-based ticket management platform designed for the needs of the 21st Century business. Built on the experience of 10 years day-to-day usage, it is perfect for managing all your customer interactions be they helpdesk tickets, complaints, project management issues or software bugs.

Everything central

With IssueCentre's email, knowledgebase and ticket integration in one place, your agents have the information they need right at their fingertips.

Share the Knowledge

In any business, information is key. In a team environment, sharing gathered information is crucial to success. IssueCentre's fully integrated knowledgebase provides easy access to your FAQ's, tips and fixes ensuring fast high quality responses to your customers.

Control your Email

A key part of IssueCentre's strength is in email handling. Inbound emails are presented pre-filtered reducing errors and speeding up ticket creation. Outbound emails are linked to their tickets for easy tracking.

Focus your resources

IssueCentre has many built-in features to support your management. Pro-active Service Level tracking ensures that contractual obligations are met. Drill-down reports aid resource planning, showing where efforts are being focused and where more time and training may be needed.

See More

View our online demo site today or contact us for a personalised demonstration and on-line or face-to-face meeting.

Dashboard
Give your managers a better real-time view of your system.
Surveys
Send your customers surveys and report on their opinions.
Full Audit
Tracks every event, protecting you and your agents.
Highly Customisable
Easily tailor IssueCentre for your business.
Browser Based
No software install required by agents or clients.
Future Proof
Proven technology and standards secures your investment.