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All our great features available to all our great customers

No limitations here. Sign up with us and you’ll get all the features you need plus all the support you want.

We call it the 'software surprise' and it's an old trick. Buy what seems to be a great package only to discover you actually have to buy much more to make it useful. We've all been there; found the hidden costs, uncovered the pay for access features, felt the frustration as your expenses get higher and higher.

Not here.

We designed IssueCentre to be the best software available, we're proud of it and we think making all the fantastic functionality available to all our customers regardless of size is a clear demonstration of our commitment to being the best; whether that's looking after our customers or just designing the best software.

All the IssueCentre features you'll have are explained below. Go on have an explore, after all they were built for you. But if you want to see them in action just sign up for the free trial.

  • All Level Reporting
  • Separate URL
  • Separate Email
  • Agent Access Management
  • Separate Look and Feel
  • Separate Configuration
  • Multi-brand Capable
  • Ticket Assignment Rules
  • Simultaneous Ticket Editing Management
  • Asset Integration
  • Outbound Email Integration
  • Manual-Automated Inbound Email Integration
  • Ticket Reminders
  • Linked Tickets
  • Templated Responses
  • SLA Notifications
  • Working Hours
  • Multiple SLA Targets
  • Multiple SLAs
  • SLA Dashboard
  • Automated and Manual Time Recording
  • Surveys and Campaigns
  • CSV Export
  • Scheduled Reports
  • Charts and Graphs
  • WYSIWYG Report Builder
  • Query Template Library
  • Query All Data
  • Query Builder
  • Full Audit
  • API
  • Customer Portal
  • Personalised Dashboards
  • Email Routing
  • Knowledgebase
  • Asset Management
  • Fix Group Rules
  • Locking and Collision Management
  • Rich Text Formatting
  • Tags
  • Product Prompts
  • Customisable System Fields
  • Smart Search
  • First Contact Solution
  • Custom Fields
  • Personalised Search and Views
  • Templated Responses
  • Network Access Restrictions
  • Custom Agent Roles
  • Agent Permission Control
  • AD/LDAP Integration
  • Data Segregation
  • SSL Encryption
  • Event Privacy