Privacy Policy


IssueCentre takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. If you disagree with the terms of Privacy Policy, please do not register or use the IssueCentre service.

Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.

We respect your right to privacy and feel it is important for you to know how we use the information we receive from you via our website, at, and through our online service provided for registered customers. IssueCentre is owned and provided by First Option Software (Company number 06340261 registered in England & Wales).

Information You Provide

When you register for the IssueCentre service, we ask for information such as your name, company name, Telephone number, and e-mail address. IssueCentre may use the collected personal information and other information collected about your use of the Service to operate and make the service available to You. We may also use the information for research purposes, to generally improve the content and functionality of the Service and Site and to send you marketing information about IssueCentre and other services provided by First Option Software that might be of interest to you. IssueCentre may also transmit or share your personal information with its third party suppliers and hosting partners that provide the necessary hardware, software, networking, storage, and other technology and services required to operate and maintain the IssueCentre platform.

If your personal information has changed or needs updating please contact us using the contact addresses or Telephone number on the IssueCentre website. If you no longer use the service or no longer wish to receive marketing communications from us please contact us to have your details removed from our database.

Information we Collect

Customer Service Correspondence
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence we send to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service. We may, over time, delete these records.

Payment Transactions

When you sign up for our hosted IssueCentre service we require you to enter your credit card or debit card payment details to allow us to take your service payments at the agreed intervals. To process the transaction the card details are passed to our payment provider (currently PayPal) and in return it provides a unique reference used by IssueCentre to submit any future transaction amendments or to cancel your recurring transactions. Your card details will be stored by our payment provider and only used for transactions submitted by us relating to the services we provide for you. The privacy policy for the payment provider can be viewed here:

IssueCentre does not store your credit card information but will record transaction information (amount, date) each time a payment is processed by our payment provider.

If you do not wish to use a credit card you may purchase use of the service by means of an annual, in advance, invoice.

Website Traffic Information

Because of the way that Website communication standards work, when you arrive at or leave the IssueCentre websites, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit, IP addresses, the type of browser you use and the times you access our website. We use this information to try to understand our customers’ preferences better and to manage the load on our servers, so as to improve our service.


A Cookie is a small file that resides on your computer’s hard drive to identify your login and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. IssueCentre requires the use of session “cookies” to allow it to uniquely identify your browser while you are logged in. IssueCentre may use a persistent cookie, to identify you as an IssueCentre customer and make it easier for you to log in. Users who disable their web browsers’ ability to accept cookies will be able to browse the website, but will not be able to access or take advantage of the Service.

Information Sharing

Except as described, we will not sell, rent or loan or make available your personal information to any other third party company. We may disclose information as required in response to legal process or to establish/exercise our legal rights or defend ourselves against a legal claim.

Protection of Information

IssueCentre maintains reasonable security measures to protect your information from loss, destruction, misuse, unauthorized access or disclosure. These technologies help ensure that your data is safe, secure. However, no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Changes to Privacy Policy

IssueCentre reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be posted on the Web Site at and you are deemed to have accepted the terms of the Policy on your first use of the Site or Service following the alterations.

Business Transactions.

IssueCentre may assign or transfer this privacy policy, and your user account and related information and data, to any person or entity that acquires or is merged with First Option Software.

Terms of Service.

When you access and use the Service, you are subject to the IssueCentre Terms of Service.

Contact Us

If you have any questions regarding this privacy policy, please contact us by email at