Terms and Conditions


These terms and conditions apply as between you, the User of Services provided therein and First Option Software Limited (“FOS”), the owner(s) of the IssueCentre Helpdesk Services software (“IssueCentre”) and this Website.
User agreement to comply with and be bound by this Agreement and FOS’s agreement to grant any and all licences required is deemed to occur upon User acceptance of this Agreement as evidenced by their first use of the Services and their ongoing use of the Services.

  1. Definitions and Interpretation

    • 1.1 In these terms and conditions, unless the context otherwise requires, the following expressions have the following meanings:


means collectively the personal and corporate information, payment information and credentials used by Users to access the Services through the Web Site;


means the binding agreement that shall come into effect between the User and FOS following the User’s acceptance of these terms and conditions;


means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of the Website;


means collectively the online IssueCentre facilities, tools, services or information that FOS makes available through the Website either now or in the future;

“Subscription Fee”

means the sum of money paid by Users at monthly, annual or other agreed intervals to keep their Account active and to enable them to access the Services as shown on the Website from time to time;

“Subscription Period”

means the period for which a subscription has been purchased and included a monthly and annual Subscription Period;

“User / Users”

means any third party that accesses the Website and the Services that is not employed by FOS and acting in the course of their employment; and


means the website on which these terms and conditions appear (www.issuecentre.com) and any sub-domains of that website unless expressly excluded by their own terms and conditions.

  1. Third Party Rights

This agreement does not confer any rights on any person or party (other than the parties to this agreement and, where applicable, their successors and permitted assigns) pursuant to the Contracts (Rights of Third Parties) Act 1999.

  1. Variation

No variation of this agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).

  1. Entire Agreement
    These terms and conditions embody and set forth the entire Agreement and understanding between the Parties and supersede all prior oral or written agreements, understandings or arrangements relating to the subject matter of the Agreement. Neither the User nor FOS shall be entitled to rely on any agreement, understanding or arrangement not expressly set forth in these terms and conditions, save for any representation made fraudulently.

  2. Notices
    All notices / communications to FOS shall be sent either by post to our premises (Signal House, Jacklyns Lane, Alresford, Hants SO24 9JJ, England) or by email tosales@issuecentre.com. All notices / communications sent by FOS shall be sent by post to the User’s address registered in the system, or by email to the User’s registered email address. Such notices will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

  3. Force Majeure

FOS shall have no liability to the User under this agreement if it is prevented from or delayed in performing its obligations under this agreement, or from carrying on its business, by acts, events, omissions or accidents beyond its reasonable control, including, without limitation, strikes, lock-outs or other industrial disputes (whether involving the workforce of FOS or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of FOS or sub-contractors, provided that the User is notified of such an event and its expected duration.

  1. Law and Jurisdiction

    • 22.1 These terms and conditions, the Agreement and all other aspects of the relationship between the User and FOS shall be governed by and construed in accordance with the Laws of England and Wales.

    • 22.2 Any dispute between the User and FOS relating to these terms and conditions, the Agreement and all other aspects of the relationship shall fall within the exclusive jurisdiction of the courts of England and Wales.

This Agreement shall be deemed applicable and effective as soon as the User begins to use the Services.